PetSmart is a leading pet retail chain that offers a wide range of products and services for pets and pet owners. With over 1,650 stores across North America, the company provides pet supplies, grooming, training, and veterinary services. PetSmart is dedicated to helping pets live happy and healthy lives, and its team of knowledgeable associates is committed to providing exceptional customer service. Additionally, the company also offers pet adoption services, partnering with local shelters and rescue organizations to find loving homes for thousands of pets. Whether customers are looking for the perfect toy for their furry friend or need professional grooming services, PetSmart aims to be the ultimate destination for all pet needs. With a focus on quality, convenience, and affordability, PetSmart aims to make the pet ownership experience as enjoyable and stress-free as possible.
Reviews
Shoutout to an assosciate named Hailey who helped my wife and I get set-up as first time fish parents. She answered all of our initial questions, made great suggestions based on our budget, and has since been a resource of immense knowledge as we develop pur tank further. I can not hype this Petsmart location enough. Best errand of my week, hands down.
Friendly staff with a great selection of product. Davis was very happy with his raincoat and harness that he got to try on
I took my two dogs as a walk-in to get nails grinded. Brian the groomer was not good at handling my small dogs and pulled too hard hurting their necks. Brian doesn’t seem to have the patience to get the job done right. The nails were still long. There are other groomers here that are better.
Hours shows open when I arrived 6 Cars where at store but was told they were closed they need to keep their hours up to date
Haley the fish expert is an outstanding member of your staff.
Petsmart is not a Pit breed friendly location for the pet hotel or doggy camp. One of our dogs has previously been here for dog camp and overnight stay and was never an issue. We booked the reservation for our two dogs without any problems, their age and breed was communicated during the booking. Both are lab/American staff mix. During the morning of drop off it was communicated they would be excluded from group play because of their Pit breed regardless of their good history with Petsmart. The manager later called to explain how their policies are being enforced and any Pit breed is excluded from group play regardless of previous stays. Do you research and understand the policies because our Pitties deserve better.
I would put 0 stars but it does not give that option. I took my 2 dogs to get their nails trimmed. The groomer was not professional at all. He was pulling hard on my dogs neck to to reach the nails. My dog has not acted like this before, she was throwing up because her neck was being pulled too hard, usually my dog is super cool and does not care about getting her nails done. She was super scared. Was not able to get my other dog in due to rabies not being valid, even though it’s due in 2025… 10/10 would NOT recommend this place.
Go elsewhere for grooming!!! Last four trips, exact same service, four different prices and absolutely no rationale for it. They don't book their own appointments so they blame the schedulers. There is no sense of speed with their movements and they overbook frequently. Last grooming they didn't even properly clean her rear area. Add in a couple of rude staff, not all but some, and I wouldn't waste my 80+ dollars on substandard service!
Location
4465 US-14, Crystal Lake, IL 60014, United States
Hours
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Monday
09:00 AM - 09:00 PM
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Tuesday
09:00 AM - 09:00 PM
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Wednesday
09:00 AM - 09:00 PM
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Thursday
09:00 AM - 09:00 PM
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Friday
09:00 AM - 09:00 PM
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Saturday
09:00 AM - 09:00 PM
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Sunday
10:00 AM - 07:00 PM
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